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Certificate IV in Frontline Management
Course Overview
National Course Code: SIT50313
Training Package: SIT12 – Tourism, Travel and Hospitality Training Package
Skills List: ✓
This training is subsidised by the NSW Government
This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification is suitable for an Australian Apprenticeship pathway.
Duration
Entry requirements for the Qualification
Course Content (13 Core units and 15 Elective units)
| Core | |
| BSBDIV501A | Manage diversity in the workplace |
| BSBMGT515A | Manage operational plan |
| SITXCCS401 | Enhance the customer service experience |
| SITXCCS501 | Manage quality customer service |
| SITXCOM401 | Manage conflict |
| SITXFIN402 | Manage finances within a budget |
| SITXFIN501 | Prepare and monitor budgets |
| SITXGLC501 | Research and comply with regulatory requirements |
| SITXHRM401 | Roster staff |
| SITXHRM402 | Lead and manage people |
| SITXMGT401 | Monitor work operations |
| SITXMGT501 | Establish and conduct business relationships |
| SITXWHS401 | Implement and monitor work health and safety practices |
| Elective | |
| SITXFSA101 | Use hygienic practices for food safety |
| SITHCCC309 | Work effectively as a cook |
| CPPCLO2010A | Clean ceiling surfaces and fittings |
| CPPCLO3013A | Clean window coverings |
| CPPCLO3016A | Wash furniture and fittings |
| SITHACS101 | Clean premises and equipment |
| SITHACS201 | Provide housekeeping services to guests |
| SITHACS202 | Prepare rooms for guests |
| SITHACS203 | Launder linen and guest clothes |
| BSBADM502B | Manage meetings |
| BSBITU301A | Create and use databases |
| BSBITU306A | Design and produce business documents |
| HLTAID003 | Provide first aid |
| SITHFAB201 | Provide responsible service of alcohol |
| SITHCCC204 | Produce vegetable, fruit, egg and farinaceous dishes |
The above list includes units being offered at All Australian Training and that are required to complete this qualification. Other colleges may offer different elective options. If licensing in another State other than NSW is required, please check requirements with the relevant State.
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